Your satisfaction is our first priority at Gabrielle & Co. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or issue a merchandise credit. All returns are subject to us receiving the item back within 14 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition with tags attached.
We DO NOT refund for change of mind or incorrect choice. However, you may exchange the item for the same item in a different size only. If the item is sold out you will then receive an online store credit to be spent within ninety days. If an item is on sale there is NO change for size and no refunds so please choose carefully.
Please note that in order for the exchange to be accepted, all tags must remain on garments. The condition of the item must be re-sellable. Gabrielle & Co. will not accept the exchange of any item that is considered used. Please note that before an exchange can be done, you must contact the staff at Gabrielle & Co. at firstname.lastname@example.org within 5 days of purchase. You will have to quote your receipt number and get the item back to Gabrielle & Co. within 14 days of the date that you received the item. The item must be unworn and have the tags still attached, or it will not be accepted. The customer will pay for the additional shipping charges.
Any sale, discounted or promotional items that are sold are non-refundable and non-exchangeable. Sorry we cannot return or exchange any of these items as they are usually being "sold out" of our inventory.
Returns are not permitted on the following items:
To return an item, please send it to:
Gabrielle & Co.
715 Asbury Avenue
Ocean City NJ 08226
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a merchandise credit or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.
We recommend only using a delivery address which is open to excepting delivery's during business hours. Please note that items are only shipped on weekdays, no items are sent out over weekends. Any orders received after 12pm (EST) on Friday afternoons, Saturdays and Sundays will be processed and sent out on the following working day. We do not deliver to PO Boxes as a signature is required on delivery. All deliveries must be accepted in person and signed for on delivery. We recommend that all packages are sent to a company address for fast and cheaper delivery. A surcharge may apply for residential delivery.
When you pre-order an Gabrielle & Co. item, this product is reserved especially for you. Since your item is reserved, your credit card is charged at the time your order is placed. Gabrielle & Co. delivers your order as soon as it arrives to our warehouse. At the time of order an email confirmation / receipt will then be sent and followed by tracking details when the product is dispatched. All of our delivery dates are approximate, because manufacturers regulate this date according to their production schedules. We have no control over their production schedules or inventory. Gabrielle & Co. will refund your credit card if we cannot fulfill your pre-order. If you cancel your order for any reason, we will happily offer you online store credit good for any Gabrielle & Co. item. No returns are accepted on preordered items. Instead, store credit will be offered for any returned pre-order items. Pre-order items are excluded from discount codes and coupons.
The sizes on our site reflect the current trends in designer clothing. Most designers size their items true to size unless noted. We will note on the product description when sizes run small or large and make ordering suggestions. Each designer has their own fit.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you order you will be notified by email if we expect delays in the fullfilment of your order.
Within 5 to 7 business days of receipt of returned items, a customer will be issued an online credit. It is valid for ninety days from the date issued and can be used to purchase products on gabrielleandco.com. To use your online credit, simply place a new order and in the comments section during checkout simply write "Please apply my online credit." The total amount of your order will be adjusted once we receive the order, it will not be reflected on your order until we adjust it.
By accessing, browsing and/or using this web site, you acknowledge that you have read, understand and agree to be bound by these terms and conditions, including our Return and Exchange Policy, and you agree to comply with all applicable laws and regulations. We are not responsible for typographical errors related to pricing and reserve the right to contact you and advise of the corrected information prior to processing your order.